About Me . . .

Professionally, I have a passion for using Voice of Customer insights to help teams create extraordinary experiences and solve complex problems. I offer a comprehensive marketing background — focused on building brands, driving acquisition growth, strengthening loyalty, and improving service delivery — in travel, hospitality, financial services, ed-tech and healthcare.

My experience has focused on improving customer experiences through product, service and digital innovation. I also have experience managing advertising, social media, market research, community and public relations — along with crisis management.